RETURNS AND EXCHANGES

If you would like to return items to us you will need to download the Returns Form, complete the details and email it to sales@semilac.co.uk

Products can only be returned within 14 days of receiving the items and if either:

  • a) Faulty
  • b) Incorrect items have been sent
  • c) Still in a new and unused condition

We aim to get back to all return requests within 2-3 working days. If your return is approved, we will send a courier to collect your parcel.

All packages returned via ParcelForce should arrive at Semilac UK within 2 working days. Refunds will then be processed in the following 2-3 working days.

If you have requested an exchange we endeavour to dispatch your new products via next day delivery, within 1-2 days of receiving your returned items.

DELIVERY CHARGES

DELIVERY METHOD DELIVERY TIMES CUT-OFFS COSTS
Royal Mail 2nd Class 2-3 Working Days Orders take 2-5 working days to be delivered. Deliveries are made anytime between 8am - 9pm. FREE for orders of £35.00 or over, otherwise £3.60
Next day delivery Monday-Friday Orders must be placed before 3:00 pm to be dispatched the same day. Orders placed after 3:00pm will be dispatched the next working day (Monday to Friday). Deliveries are made anytime between 8am-9pm. FREE for orders of £55 and over, otherwise £6.20