Products can only be returned within 14 days of receiving the items and if either:
We aim to get back to all return requests within 2-3 working days. If your return is approved, we will send a courier to collect your parcel.
All packages returned via ParcelForce should arrive at Semilac UK within 2 working days. Refunds will then be processed in the following 2-3 working days.
If you have requested an exchange we endeavour to dispatch your new products via next day delivery, within 1-2 days of receiving your returned items.
|DELIVERY METHOD||DELIVERY TIMES||CUT-OFFS||COSTS|
|Royal Mail 2nd Class||2-3 Working Days||Orders take 2-5 working days to be delivered. Deliveries are made anytime between 8am - 9pm.||FREE for orders of £35.00 or over, otherwise £3.60|
|Next day delivery||Monday-Friday||Orders must be placed before 3:00 pm to be dispatched the same day. Orders placed after 3:00pm will be dispatched the next working day (Monday to Friday). Deliveries are made anytime between 8am-9pm.||FREE for orders of £55 and over, otherwise £6.20|