RETURNS AND EXCHANGES

If you would like to return items to us you will need to download the Returns Form, complete the details and email it to sales@semilac.co.uk

  1. To accept RETURN of goods by us – You need to fill out a RETURNS FORM of which is available on this page, and send it back to us with the goods
  2. Products can only be returned within 14 days of receiving the items and if either: Incorrect items have been ordered or sent and that they are still in a new and unused condition
  3. Returns of products that are FAULTY will be accepted and refunded if returned within 90 days from date of purchase
  4. In case of Returning goods we REFUND ONLY GOODS COST – POSTAGE COST IS NOT REFUNDABLE
  5. You are always responsible for cost of return shipping, goods must be SECURELY PACKAGED to make sure there won’t be any damages. Any product returned to us not securely packaged can and will be refused by us.
  6. We will not refund any money if goods are returned after the standard UK 14 day distance selling directive
  7. If goods will be delivered to us damaged we will not refund money and we do not take any responsibility, you should contact Your shipping company to claim damaged parcel
  8. When goods are returned. You are responsible to provide tracking number/ barcode number/ notification number that goods are delivered to us. we won’t refund monies until we receive the goods in good condition
  9. If goods are returned and delivered to us we have right to refund money up to 5 working days from date of receipt

DELIVERY CHARGES

DELIVERY METHOD DELIVERY TIMES CUT-OFFS COSTS
Royal Mail 2nd Class 3-5 Working Days Orders take 3-5 working days to be delivered. Deliveries are made anytime between 8am - 9pm. FREE for orders of £35.00 or over, otherwise £3.60
Next day delivery Monday-Friday Orders must be placed before 3:00 pm to be dispatched the same day. Orders placed after 3:00pm will be dispatched the next working day (Monday to Friday). Deliveries are made anytime between 8am-9pm. FREE for orders of £55 and over, otherwise £6.20